Job Introduction
Our Vacancy
We are looking for a proactive and organised Property Compliance Coordinator to join our Contracts and Compliance Team. This is a pivotal role supporting our response to Awaab’s Law enquiries, helping ensure residents receive timely, high-quality service while maintaining compliance with legislative requirements. As a key point of contact for residents, colleagues and contractors, you'll play an important role in helping us deliver safe, well-maintained homes and an excellent customer experience.
What You'll Need
You'll have strong administrative experience, excellent organisational skills and a genuine commitment to customer service. We are looking for someone with confident communication skills who can manage a varied workload, build positive relationships with residents and colleagues, and maintain accurate records. A good standard of education, including GCSE English and Maths, along with experience using Microsoft Office applications, is essential. Experience handling customer enquiries, complaints, reports or compliance-related administration would be advantageous.
What You'll Do
In this varied role, you'll be the first point of contact for Awaab’s Law enquiries, coordinating customer communications, managing diaries and appointments, processing reports, and ensuring key actions are completed within required timescales. You'll support the wider Contracts and Compliance Team by maintaining accurate records, monitoring ongoing cases, liaising with contractors and stakeholders, and assisting with audits and performance reporting. Through your attention to detail and customer-focused approach, you'll help ensure compliance standards are met while delivering a responsive and professional service to residents.
Why join us
When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.
What we offer
- Annual Salary £29,342
- Contributory pension scheme up to 10% matched contributions
- Life assurance of 4x annual salary (Terms and Conditions apply)
- 30 days annual leave in addition to bank holidays
- Two volunteer days per year
- 24/7 digital GP service and counselling helpline (including face-to-face sessions)
- Free annual eye test voucher and contribution towards glasses
- Enhanced maternity, paternity, and shared parental leave provision
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- Annual flu vaccinations
Please read before applying:
- You must have the right to work in the UK; we are unable to provide a visa sponsorship.
- We reserve the right to close this advert early if we receive a high volume of suitable applications.
- This is a hybrid role where we expect all staff to come into their base office 2 days a week (everyday during induction which could be up to 3 months)
If this sounds like the perfect opportunity for you, we'd love to hear from you. Click 'Apply Now' to complete our online application process and provide details of your skills, experience, and achievements. We look forward to learning more about what you can bring to Town & Country Housing.
If you have any questions about this role, please email the Talent Team on talent@tch.org.uk
As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.
Interviews will be taking place in person 23rd October
