Job Introduction
Our Vacancy
We are looking for a proactive and organised Administrator to join our Private Lettings team. This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced environment and delivering a first-class service to customers. You'll play a key role in supporting the Private Lettings Manager and wider team, helping to ensure the smooth administration of our lettings and tenancy processes.
What You'll Do
As a Rental Services Administrator, you'll provide comprehensive administrative support across the lettings function. You'll assist with the setup of new tenancies, maintain tenancy records, coordinate property viewings, process invoices, monitor available properties, and support the management of void properties. You'll also liaise with customers, colleagues, and external organisations, respond to enquiries, maintain accurate records, and help ensure an excellent customer experience throughout the lettings journey.
What You'll Need
We're looking for someone with previous administrative experience, excellent organisational skills, and the ability to manage multiple priorities effectively. You'll be a confident communicator with strong attention to detail and a customer-focused approach. A good working knowledge of Microsoft Office applications is essential, along with the ability to work accurately under pressure, solve problems proactively, and build positive working relationships with a variety of stakeholders. Experience within a housing, property, or lettings environment would be advantageous.
Why join us
When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.
What we offer
- Salary £29,542
- Contributory pension scheme up to 10% matched contributions
- Life assurance of 4x annual salary (Terms and Conditions apply)
- 30 days annual leave in addition to bank holidays
- Two volunteer days per year
- 24/7 digital GP service and counselling helpline (including face-to-face sessions)
- Free annual eye test voucher and contribution towards glasses
- Enhanced maternity, paternity, and shared parental leave provision
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- Annual flu vaccinations
Please read before applying:
- You must have the right to work in the UK; we are unable to provide a visa sponsorship.
- We reserve the right to close this advert early if we receive a high volume of suitable applications.
- This is a hybrid role where we expect all staff to come into their base office 2 days a week (everyday during induction which could be up to 3 months)
If this sounds like the perfect opportunity for you, we'd love to hear from you. Click 'Apply Now' to complete our online application process and provide details of your skills, experience, and achievements. We look forward to learning more about what you can bring to Town & Country Housing.
If you have any questions about this role, please email the Talent Team on talent@tch.org.uk
As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.
